Frequently asked questions

Everything you want to know about matcha, shipping, and more.

A monthly subscription (every 3 or 4 weeks) where you receive fresh ceremonial matcha with 10% off every order. Pause or cancel anytime. Free shipping included (NL).

Yes, within 14 days as long as the product is unopened. Send us a message first and we will help you. Please note: return shipping costs are at the customer's expense.

We ship from the Netherlands. Most orders arrive within 2–4 business days.

Still need help?

Our team is happy to assist. Send us a message and we'll respond within 1-3 business days.

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