Privacy policy

GENERAL

We highly value personal privacy. As a rule, we do not collect personal information unless you choose to provide it to us — for example, by placing an order or accepting cookies. We will not sell your personal information to third parties and only share it with third parties involved in processing your order, optimizing our service and website, or complying with applicable laws and regulations. When we share data with third parties, we aim to share only the minimum necessary information.

PERSONAL INFORMATION WE COLLECT

When you visit our website, www.namachamatcha.com (the “Site”), we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the web pages or products you view, how you arrived at the Site, and how you interact with it. This automatically collected information is referred to as "Device Information."

When placing an order, we also collect information such as your name, billing and shipping address, payment details, email address, and phone number. This is referred to as "Order Information."
Together, this data is referred to as "Personal Information."

HOW DO WE USE YOUR PERSONAL INFORMATION?

Order Information is used to process your order (including payment, shipping, and order confirmation). Additionally, we use this information to:

  • Communicate with you;

  • Screen orders for potential risk or fraud;

  • Provide you with information or advertising tailored to your preferences.

Device Information is used to detect risks and fraud (e.g., via your IP address) and to improve our Site (such as through analytics and performance reviews).

SHARING YOUR PERSONAL INFORMATION

We share your information with third parties who assist us in operating our business, such as Shopify (for our online store) and Google Analytics (for usage insights). For more details, please refer to their respective privacy policies.
We may also share your information to comply with legal obligations or to protect our rights.

BEHAVIORAL ADVERTISING

We may use your data to show you advertisements or marketing content that may be relevant to your interests. You can opt out via:

For more information on personalized ads and how to opt out, visit the Digital Advertising Alliance portal.

YOUR RIGHTS

If you are a resident of the EU, you have the right to access, correct, or request the deletion of your personal data. You can do so by contacting us at info@namachamatcha.com.

CHANGES

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons.

CONTACT US

If you have questions about this privacy policy, you can reach us at info@namachamatcha.com.

EUROPEAN USERS

This privacy policy has been prepared in accordance with European regulatory guidelines.