Returns
Matcha and hojicha are fresh, perishable products. To ensure quality and safety, we only accept returns of unopened packages within 14 days of delivery.

Want to return a product? Please fill out the contact form and select the “Returns” option.

Please note: return shipping costs are the responsibility of the customer. Shipping costs paid at the time of purchase are non-refundable.

If there’s an issue with your order (e.g., damage during shipping), contact us within 48 hours via the contact form and include a photo of the issue. We’ll be happy to assist you.